Announced in late September, Tattle, a brand new product from Muvi, which helps you manage your daily work checklist effectively by streamlining information flow, is in the last phase of its official release.
Intended at providing omnichannel support, Tattle helps you keep track of all your support requests, answer questions quickly, and monitor customer service agents’ effectiveness, ensuring optimal productivity.
Wait! Aren’t there enough tools in the market already?
Actually, not enough but in abundance. But all of them do not do what Tattle does. The “(ABC)Desks,” and you know who we are referring to, are well-built customer support platforms that might do innumerable things, but Tattle scores where your agents need the most – Saving time and simplifying workflow. Check out below.
Integrate Your Website Contact Us Form on the Go!
Heard already? How long do they need to integrate? Because Tattle does it in 1-Day! Yes, 24 hrs. Hundreds of visitors who fill out your website contact us form daily; Ever thought, without scrolling through a long list of inquiries/requests every day, how about all form submissions queued up in your own customizable ticketing system automatically?
We know its music to ears!😊
Add as many fields as you want to your web contact us form and get them all converted and mapped in Tattles. Never let a single request slip through the cracks. Unlock a shared inbox for all of your customer’s questions & concerns and solve these faster.
Set Priority and Never Look Back.
Got hundreds of Tattles overnight, and some need instant attention? No worries! Set priority for each Tattle and assign agents automatically. As easy and automated as it sounds, Tattle ensures you serve a delightful customer experience with a 360-degree view of each request, auto-reporting capabilities, and optimal ticket resolution as per defined SLA.
Set SLA & Stay Assured!
Set Service Level Agreements (SLA) functionalities in Tattle and get all your customer requests and issues solved in time. Critical, Urgent, High, Medium, Low, or even more – Multi-level service agreements are not trickier but demand automation. A request escalated through the mail; you might want to put it in high priority, whereas social media requests can be placed in the low category. The point is Tattle gives you complete liberty to choose who to respond to and when segregating requests as per SLAs.
Super Charged Agents – Even towards EOD
With easy to track ticketing systems and auto-reporting capabilities, Tattle helps your agents answer customer queries timely, resolve complex issues faster, unlocking superior user experience.
Tattle helps your agents manage To-Do lists without working around them as they get entirely automated, reducing redundancy. You can auto-assign the right agents to relevant tickets and distribute responsibilities equally among support agents. The result is faster resolution time and improved agent productivity.
Don’t bend your Rules. Tattle will adapt to your Rules!
Tattle is entirely customizable. It offers a bespoke dashboard where you can navigate like canvas and customize UI & workflow both anytime to suit your unique business workflow. With third-party plugins and faster integration support, Tattle is a dream for developers to work around.
Add Notes in Any Format: Beginning with Video
The support agents love the comprehensiveness of tickets naturally because the more detailed the ticket is shorter is the resolution time. Tattle lets you add unlimited notes to any ticket in all formats, including video gathering essential information for the support agent to resolve a ticket. You can also set multiple roles with varied access to a ticket, such as viewing, commenting, reviewing, or a combination of all.
The cherry on Top!
Tattle is forever free. Okay, repeating it, louder. We are FOREVER FREE! Check out the details of Pricing, and don’t forget to register a FREE TRIAL request to experience everything you read above.