Every business has a unique objective and a unique workflow to achieve them. So, how a standard workflow software tool can fit all business requirements? This is more of a logical inference than a mere statement. While traditional workflow management tools help you build, track, and manage day-to-day workflow, businesses struggle to define, modify, and innovate processes around these tools as they just refuse to adapt. If you opt for one workflow management tool (which ultimately you will need), you will have to work around it and adapt to the predefined standards.
There comes Tattle. Unlike traditional workflow management and support tools, Tattle adapts to your unique business environment and brings 360° flexibility to the way your project managers and teams manage their work.
Before delving deeper, let’s discuss some fundamentals related to this topic: the building blocks of this billion-dollar industry.
Definition of Workflow
Workflow is defined as the sequential process of analyzing business data to address a visitor query or customer request. It processes a diverse set of information through various stages, with each step has some tangible action items to offer for the next stage. To refine further,
|“In other words, the conversion of raw data into processed data through proactive involvement of humans or automated systems is called a workflow.”
Traditional Workflow Management Softwares
Workflow management software is loaded with features to set up, track, and monitor tasks. These are CMS-based platforms that let engineers, developers, and managers work together, thereby communicating faster and better. Otherwise known as a task management system, the tools help reduce process redundancy, ensuring your customers are responded in time with desired answers or solutions.
How is Tattle Different?
Integrate Contact us Forms in 24Hrs
Tattle is the world’s only ticket management system that integrates any website contact us form in 1day. You can get a unified view of all contact queries turned into Tattles in an intuitive, easy to use dashboard. Businesses can create as many workflows as they want without any coding support.
Manage both support requests and engineering requests in one place.
Tattle is a unified task management tool for all your business needs. With Tattle, your support agents can track and manage all support requests in one place. With Tattle, you can offer omnichannel support through email, chat, voice, social media, etc., without missing a single request that might have vital business importance.
The same goes for your ticketing system, wherein your engineers can plan, track, and prioritize each support request as per their defined SLA. Tattle offers a simplified, fully customizable tool where the project management team can create, organize, and share its know-how while reducing process redundancy and skills-based routing.
In-built Inter-Team Communication Tool
Unlike leading task management tools, Tattle offers an inbuilt team collaboration feature that lets your teams send files and messages in real-time. With shared views and information, everyone in the team can work in tandem, and new members have full context when they join.
Tattle is neat to look at and super easy to navigate. All your tickets and requests are sorted in one place for you to have a bird-eye view of everything happening around you. Toggle between emails or chats swiftly while letting new requests queuing up in real-time.
Create a custom label and add as many attributes as you want to a ticket with Tattle. Build task lists, add tasks/subtasks, assign tasks/subtasks to the right agents with dropdowns.
Out-of-the-Box Tattle Boards:
Tattle board gives you a flexible way of viewing, managing, and reporting ongoing work. There are two types of boards in Tattle:
Scrum board — for sprint-based project management.
Kanban board — for teams that believe in limiting work in progress to achieve efficiency.
With Tattle, You can use a board created by your team or create your own. Tattle also provides you to manage your project using multiple boards and a combination of Scrum boards and Kanban boards too.
You can attach files from the computer, Dropbox, Google Drive, OneDrive to the tasks to administer viewing and accessibility. Your team can share ideas, inputs, or feedback on a specific task via notes and comments, and more. Also, you can tag users in comments and discussions while creating unlimited groups for collaborative projects.
- Eliminate redundant tasks
- Improve agent productivity
- Automated delegation of tasks
- Reduced processing time
- SLA-based Support
Being a forever Free tool (up to 5 users) to the all-inclusive plan priced at as low as $9.99 US, Tattle is undoubtedly the most comprehensive workflow management tool available at such a price. If you are looking for a way to organize and manage your workflows, Register for a Tattle Free Trial and get early access to the tool before its official launch.